If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. We are looking forward to a Service Engineer in Eaton’s Electrical business, based in Johor , Malaysia This role is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in project and a pre-sale through post-sale capacity. This role is also responsible for generating revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts. This exciting role offers opportunity to: Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height, drives customer satisfaction Responsible for timely, professional, accurate and service oriented response to all technical service enquires Identify and isolates equipment start-up malfunctions and takes corrective action On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally Analyse complex engineering problems and offer effective resolutions Interact with all engineering disciplines, project engineer and clients Collaborate with cross functional teams within Engineering, Sales, and Product Always emphasize on ESH at work and undergo required training periodically. Ensure working tools are calibrated and valid Qualifications Requirement: Diploma or equivalent in electrical / electronic discipline UPS service background preferred with at least 2 years’ experience / Experience in Electronics hardware troubleshooting / servicing. Good communication and customer management skills Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-PB What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: Asia Pacific Organization: EA East Asia Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time