Description: If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. We are looking forward to a Service Engineer in Eaton’s Electrical business, based in Petaling Jaya, Selangor Malaysia This role is responsible for providing the company's after-sales technical and services supports for UPS systems. Provide technical advice, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in project and a pre-sale through post-sale capacity. This role is also responsible for generating revenue by soliciting and obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts. This exciting role offers opportunity to: Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height, drives customer satisfaction Responsible for timely, professional, accurate and service oriented response to all technical service enquires Identify and isolates equipment start-up malfunctions and takes corrective action On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally Analyse complex engineering problems and offer effective resolutions Interact with all engineering disciplines, project engineer and clients Collaborate with cross functional teams within Engineering, Sales, and Product Always emphasize on ESH at work and undergo required training periodically. Ensure working tools are calibrated and valid Service Sales Develop sales opportunities by identifying potential accounts; soliciting new accounts; building rapport; providing technical information and explanations; preparing quotations. Follows up quotation by telephone, fax, and e-mail inquiries. Fills orders by transferring orders to fulfilment; communicating expected delivery date; explaining stock-outs. Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features. Maintains and renew of existing maintenance contract, prepare proposal and follow up for new contract. Updates and monitors existing installed base, explore opportunities for contract conversion, battery replacement, UPS replacement, etc. Others To be committed & responsible for Quality Management System: Implement the process approach and risk-based thinking Provide the necessary support to fully implement and sustain the QMS Communicating to the organization the importance of conforming to QMS requirements Ensuring the QMS meets its goals Engage, direct, and support individuals contributing to the QMS Create a culture of continuous improvement Qualifications Requirement: Diploma or equivalent in electrical / electronic discipline UPS service background preferred with at least 2 years’ experience / Experience in Electronics hardware troubleshooting / servicing. Good communication and customer management skills Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-PB Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Engineering Region: Asia Pacific Organization: EA East Asia Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 10 % of the Time