岗位职责/Job Responsibilities

• 与员工建立起有效的沟通机制，通过努力的工作来得到员工的信任和尊重。

Establish effective communication with Associates to gain their trust and respect through his/her hard work.

• 协助他人工作，来确保客人的满意。对新人和同事，要协助进行有效的培训。

Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates.

• 通过轮换调配来确保区域划分公平。处理日常相关事务。（比如排班，时间调整等等）。

Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)

• 按照经理检查单来管理考勤。

Open and close shift in accordance with Manager’s Checklist.

• 在换班期间，协助服务，定餐位，与厨房沟通，以及争取所有客人交谈，来确保客人满意。

During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

• 准时并礼貌的递送所有的点单，通过与客人的接触和对客人区域的清洁，来树立一个积极正面的形象。

Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.

• 培训，保持，并实施己庄所有的服务标准。

Train, maintain and enforce all Service Standards.

岗位要求/Job Requirements

• 良好的英语书面及口语沟通能力。

Fluent in written and spoken English.

• 至少拥有2年的酒店工作经验

Minimum 2 years work experience hotel operations.

• 拥有解决问题、行政管理和人际交往能力

Good problem solving, administrative and interpersonal skills are a must.

• 食品服务许可或当地政府规定的有效的卫生或健康上岗证。

Food service permit or valid health/food handler card as required by local government.

• 温馨提示：投递简历时请务必附上近期证件照。

Kindly remind: Please attached your latest photo on your CV when you apply for us.