The time to change is now! It is time to build a sustainable future and define how we evolve through technology with purpose. At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management and IT Strategy & User Experience. Lisbon Tech Hub innovates, designs, transforms the information technology solutions and services for Siemens through our delivery units. Transforming our future starts with every day! Lisbon Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers. Are you one of them? Join us! What role will you play? • Oversee service delivery of our key providers , take accountability, and report performance (Service Levels. KPIs and Costs) of each individual IT service. • Building strong partnership relationships with our providers, IT business partners and our business stakeholders. • Manage ongoing IT Initiatives and onboard changes on a controlled fashion to the Siemens Financial Services world. • Assist in reviewing and in approving technical delivery concepts from our providers. • Drive any regulatory and compliance related topics together with our Provider Management and Risk and Compliance chapters. • Escalate performance related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands. • Take ownership of all major incidents and represent SFS IT at the crisis meetings. Communicate status updates to SFS IT management and business stakeholders. • Provide accurate and regular performance and consumption reports to the management upon periodically and upon request. • Participate in strategic budget planning to meet strategic goals and operational efficiency. We are looking for: • Minimum 5 years of experience working in IT Operations in a managed services environment and/or similar Operation role. • Experience in dealing with third party-provided services. • Exceptional customer-facing, communication, and reporting skills. • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. • Ability to manage and prioritize tasks efficiently. • Solid resource planning and problem-solving skills. • Knowledge of Information Technology Infrastructure Library (ITIL) practices, processes and principles and Project Management methodologies. Certifications are to be considered a plus! • Excellent English, verbal and written, language skills. German language is a plus! • Ability to present complex technical topics to senior management up to C-Level. What makes us proud as an employer: • The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines) • Top Companies to work in Portugal (Awarded by LinkedIn) • Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association) • Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor) • 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform) We are thrilled to have: A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance, possibility to have a sabbatical leave or non-paid time off and a financial support program for your studies. You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners. To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment #Siemens #LXTechHub #ITMakesUsMove Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool! Organization: Siemens Financial Services Company: Siemens S.A. Experience Level: Experienced Professional Full / Part time: Full-time