For our new benefit processing application we are looking for Senior Service Manager.

• Strong analytical skills

• Ability to work in a fast-paced environment and adapt to frequent change

• A good understanding of the challenges and requirements to define global standards

• German language (B2,C1) - cooperation with German customers mainly

• English language

• Pro-customer oriented

• Experience with similar role (1-2 years)

• Advantage: Expertise in compensation including strategies, benchmark jobs, merit, bonus and stock processing and international compensation.

• Handle change requests,

• Discover and analyze issues in the system,

• Analysis of data,

• Knows benefit portfolio, main functions, systems, components and processes,

• Takes active part in improvement initiatives,

• Focus on the customer’s perspective when setting priorities and taking action,

• Manage relationship with external strategic providers on either governance or service delivery level,

• Communicate directly with local IT and technical support on provider side 

• Be part of Benefit Owner Community and orchestrate communication between them

• Manage Data Privacy