SUMMARY:  

Due to the continuous growth of the business, we are embarking on an exciting Business Change programme to create a new Finance Shared Service. This is truly exciting time for us, as the shared centre will add value to existing services whilst improving system scalability and global collaboration. 

To achieve this goal, we are establishing brand new teams and departments. Be sure that comprehensive knowledge transfer will be an important part of the initial phase. 

And setting up new teams is not the only objective ahead of us. In 2024, we are planning to implement a new company-wide ERP system, Dynamics365, so your creativity, proactivity, knowledge, and skills will be fully utilized once again.  

 

WHAT’S AHEAD OF YOU:  

• We are starting a whole new service centre and as a Service Manager, you’ll be able to significantly influence it’s smooth running and effectiveness 

• You’ll be responsible for driving excellence in the Finance SSC, including monitoring and ensuring accurate and timely delivery of the in-scope services against defined SLAs, setting up and operating effective governance and escalation procedures, and managing relationships with stakeholders (leadership, delivery teams and process experts) 

• You will be responsible for the performance management and implementation of the KPI reporting process, maintaining the service catalogue, and the transition of activities to the SSC  

• You will be the driving force behind new initiatives in the SSC based on insights driven from customer service management and the performance reporting processes  

 

WHAT YOU BRING:  

• Minimum 5 years of service management delivery experience in SSC operations, with a track record of managing stakeholder relationships  

• Strong English language skills  

• Working knowledge of core finance systems, ERP and related specialty functional systems, frameworks, and functionality  

• Proven ability to effectively navigate across functional disciplines and resolve conflicts as necessary  

• Strong understanding of metrics and SLAs and the factors that influence them  

• Effective communication skills to convey ideas orally and in writing to influence others through one-on-one conversations, formal presentations, and group discussions  

• Partnership mindset with joint accountability for outcomes  

• Experience in dealing with multicultural and multifunctional teams  

 

WHAT WE HAVE FOR YOU:  

• An exciting company — we work with some of the most innovative brands in the world, and our employees are true professionals with unique skills. 

• A great team of people who are fair, open-minded, and friendly — and always ready to support you as much as possible. 

• International, English-speaking environment and pleasant offices in the center of Brno or remote cooperation. 

• Semiflexible working hours. 

• Interesting challenges, trainings, and other internal opportunities to support your growth. 

• Fair compensation, bonuses, and a comprehensive benefits package. 

   

About RWS: 

RWS Holdings plc is a unique world-leading provider of technology-enabled language, content and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language. Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance and gain actionable insights into their data and content. Our clients include 90 of the globe’s top 100 brands, the top 20 pharmaceutical companies and 19 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific and North and South America.  We work in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors, which we serve from 80+offices across five continents. 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L). 

For further information, please visit: www.rws.com  

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch. 

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.