Bring your career aspirations to life with AIA!

Single-handedly lead the Customer IAM (CIAM) service. Primary duties include managing the vendors' service delivery and performance, developing and implementing service procedures and maintaining relationship with internal and external stakeholders.

Responsibilities

• Oversee, develop, and manage Customer IAM (CIAM) service management processes to ensure that all services/products are delivered according to agreed upon targets.
• Manage vendors performance and to ensure that the vendors are delivering services and meeting service levels stated in the contract.
• Manage and resolve customer feedback and escalations.
• Ensure services/products are managed and delivered in accordance to company’s IT Security and other relevant policies and standard.
• Contribute to short term and long-term strategic road maps for IAM service management and ensure goals and initiatives are aligned with the Group Information Security objectives.
• Translate business needs into service offering requirements.
• Position the IAM organization to embrace and support emerging customer service driven needs.
• Collaborate with internal and external stakeholders to review existing processes, capture operational challenges, and develop business requirements for improvement.
• Ensure daily operations and system workflows follow global standards and security policies.
• To drive Continuous Service Improvement initiatives in improving service quality, efficiency, and compliance.
• Support IAM leaders to maintain and enhance IAM solution.
• Demonstrate and apply strong teamwork and communication with other team members.

Requirements

• Degree in Computer Science or related discipline.
• A minimum of 5 years’ experience working in Identity and Access Management (preferably with Customer IAM).
• A minimum of 3 years’ experience working as Service Manager.
• Solid understanding of at least one IAM product (e.g. Okta, ForgeRock, Azure B2C, SailPoint…)
• Good understanding of Single Sign On, Identity Federation and the related authentication protocols including OAuth, OIDC, WSFed and SAML.
• Working knowledge of ITIL processes, particularly Request, Problem, Incident and Change Management, how they interrelate, and how they can be adopted successfully.
• Basic understanding of IAM governance, risk and compliance principles and processes. 
• Ability to learn quickly and adapt to changing requirements.
• Good understanding of Security and IAM principles.
• Strong knowledge of cyber security and cloud concepts.
• Strong communication skills and presentation skills.
• Demonstrated integrity within a professional environment.
• Excellent command of written and spoken English.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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