If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Service Manager-South Region based in Chennai, India. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Service and customer support function is the eye and ears of organization and in-turns product as well This position is front end position to support customers like Ashok Leyland, Mahindra and Ford Otosan / HMC (Export Customers) This position will ensure customer complaint handling and field issues resolutions in South Region Support to the OEMs channel from service point of view Co-ordinate with customer for warranty adjudication and customer’s assembly product line rejections Work closely with Quality, Engineering and assembly plant Keeping track of customer complaint log and focus on closer of complaints within stipulated time frame To ensure for maintaining complaint and closure of field issues within stipulated time Leading and Co-coordinating the activities related to specific quality issue, analysis and resolution Co-ordination with Customer and Eaton plant and Engineering related to quality issues Joint investigation in the field on customer complaint and report out accordingly Establish connects with end customers like fleet owners, key customers & technical associates Visiting to customer sites for understanding product performance & customer needs Co-ordination with Quality team & Engineering team, Warranty & 8D reports to update Customer for the status of field failure warranty claim Interaction with Finance/Logistics team for the financial transactions like issuing Credit note, claims settlement of Eaton Dealers Involve in the various field trial at customer & OEM end Conducting Product Training Session for field with support from head office Closely interact with Eaton Authorized Service Centre to support field Conduct Quality Forum (QFM) Meeting with Ashok Leyland for customer issues (Product & field support related) Support in aftermarket sales goals / developments from South Region Development of Eaton Authorized Service Centers and Grow the Channels Qualifications Requirement: BE/ Diploma-Mechanical with 8-10 years in Automobile field Troubleshooting and problem resolution skill of transmission product line. Vehicle integration and maintenance procedure and vehicle operating procedures Ability to prioritize several customer requests to best manage limited resources. Knowledge of transmission products Analytical skills for quality issue resolution Strong verbal articulation, presentation and written communication skills. Relationship skills with all levels and functions within the customers organization Able to take decisions and organize solutions independently. Strong organizing capability. Travelling involved 15-20 days per month Overall truck knowledge / overview would be added advantage Good command over Tamil, Hindi and English. Excellent oral and written communication skills and the ability to use diplomacy Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-AB1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Asia Pacific Organization: VEH Vehicle Group Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 50 % of the Time