The Service Manager for TA/TM Service is responsible for defining the global service, ensuring the service is delivered in accordance with agreed business requirements, and managing the service lifecycle. Additionally, she/he supports projects and change requests in that service area. Main Objectives are Ensure service quality (e.g. incident, problem, performance, capacity, or escalation management) Point of contact for the respective service (e.g. customer, CYS, DP, SCM, BA) Point of contact for SaaS suppliers and partners as part of the provider management Contact to the internal and external support organization and establish the way of working with the team Continuously improve processes with support/test teams and the community Contributes in PoCs, service transitions, service development activities, and projects Manage cross-service integration aspects of service (compatibilities, dependencies, ...) Enhance and be part of the TA/TM community Work with respective service lines to ensure service quality of ticket handling Provide regular reports and insights on system and performance (status tickets /SLA / ….) as well as financial topics (e.g. budget consumption, forecasts, cost estimations, etc.) Contribute to TA/TM projects and supporting defining and setting up future processes Train the team and build up awareness about TA/TM as a core platform for P&O (former HR) Expected/ desired skill set: Bachelor’s Degree in Computer Science, Information Technology or related fields At least 3 to 4 years of proven working experience with IT services, ideally in HR / P&O area Know how about HR services and how they can be supported by TA/TM General know how about global IT setup and IT architecture within Siemens Experience in designing and analyzing processes Knowledge on ITIL service management processes Used to act in an international environment with virtual teams Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies Communication skills (Service Manager, SaaS Provider, BA) Strong customer orientation Experience with working in agile teams and with agile methodologies (e.g. SCRUM) Organizational skills Proficiency in providing tools like BIA/ACP, DRM, UPM-X, CDP-Center, Vurious, Escalation tools, ect. Fluent English language skills (speaking and writing) What we have to offer: A flexible home office and schedule policy, virtual budget to improve your home office setup, health insurance, a Pension Plan and a Siemens Share Program time and financial support to your studies, medical center in the facilities, sport groups, 2 days for volunteering initiatives and a cool and relaxed environment. Access to e-learning platforms (Learnlight, Linkedin Learning and more), discounts with partners. #Siemens #LXTechHub #ITMakesUsMove We recognize that building a diverse workforce is crucial to the success of our business. Therefore, Siemens provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, gender, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss workplace adjustments with all our applicants to develop agile working and innovation. Organization: Global Business Services Company: Siemens S.A. Experience Level: Experienced Professional Job Type: Full-time