The time to change is now! It is time to build a sustainable future and define how we evolve through technology with purpose. At Lisbon Tech Hub we create value in the business digital transition, from Portugal to the world, and IT solutions with purpose. Our team has more than 1300 experts working in areas such as Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management and IT Strategy & User Experience. Lisbon Tech Hub innovates, designs, transforms the information technology solutions and services for Siemens through our delivery units. Transforming our future starts with every day! Lisbon Tech Hub is the home of the new technologists - Dream Builders, Impact Creators & Future Makers. Are you one of them? Join us! What role will you play? • Adjust the future service structures in terms of content and organization • Transfer and report the completed IT components/functions from projects into operation • Monitoring of incidents and service requests via the Siemens internal ticket management tool “TIMA” • Definition of monitoring and support processes • Manage budget and report to the service owner • Handle escalation processes • Tendering, selection and ordering of services • Coordinate suppliers and monitor service delivery • Suggest options for optimizations of the service in terms of performance, adaptability, reliability and cyber security We are looking for: • At least 5 years of proven relevant professional experience in global IT operations, preferably in the semantic web environment and with SaaS and cloud solutions • Involvement in building IT solutions or operating IT solutions from a service perspective • Monitoring and reporting KPIs and setting up SLA concepts • Advanced knowledge of agile way of working and the DevOps approach in previous tasks • Experience with service providers, management and monitoring of services • Current ITIL certification • Practical work experience in software engineering • Basic understanding of software or IT systems • Basic understanding of cloud • Business-fluent English (speaking & writing) Expcted Softskills: • Work independently, but ask for help if needed • Communication skills • Customer & result orientation • Initiative / Commitment • Willingness to learn • Ability to analyze • Willingness to work in a team • Willingness to lead a team • Willingness to present • Willingness to negotiate • Organizational skills and quality orientation What makes us proud as an employer: • The Biggest of Tech Portugal -Technology Production Category (Awarded by Exame Informática and Visão Magazines) • Top Companies to work in Portugal (Awarded by LinkedIn) • Healthy Workplaces Award - 3rd large corporations (Awarded by Portuguese Psychologists’ Association) • Most ESG responsible company in Tech/Industrial Sector (Awarded by Merco Corporate Reputation Monitor) • 2nd Best Engineering Company (Awarded by Teamlyzer, biggest portuguese tech community platform) We are thrilled to have: A hybrid working model with a flexible working hours policy in order to promote work life balance. A budget for setting up a home office, health insurance, possibility to have a sabbatical leave or non-paid time off and a financial support program for your studies. You also have a medical center on the premises, sports groups, 2 days volunteering, access to e-learning platforms (Learnlight, Linkedin Learning and more) and discounts with partners. To all these benefits we add the possibility to work in a fresh, relaxed, and always motivated environment #Siemens #LXTechHub #ITMakesUsMove Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool! Organization: Digital Industries Company: Siemens S.A. Experience Level: Mid-level Professional Full / Part time: Full-time