Responsibilities

• Responsible for call centre daily operation such as service enquiries, complaint handling and professional counselling;
• Assist the management to develop service protocol and operation guideline for quality control and service improvement;
• Maintain accurate call centre database record for management reporting and performance review, and
• Keep up-to-day cancer and support service knowledge by relating to latest oncology news and journals.

Requirements

• Degree holder with at least 5 years call centre/hotline service/customer service experience, experience working for NGO is an advantage;
• Service-oriented, warm caring attitude with excellent telephone manner;
• A dynamic, proactive team member with strong analytical and problem-solving skills, and
• Excellent communication, interpersonal skills and strong computer skill.

*Candidate with less experience will be considered as Assistant Service Officer (Call Centre).

Remuneration package will be offered to qualified talents whose competency, experience and knowledge match our requirements. If you think you are up to the challenge and wish to work with a group of dynamic and energetic associates, we want to hear from you. Tell us your expertise, knowledge and area where you can contribute to us. Simply send in your application, resume, current and expected salary to our Human Resources and Administration Department (please state “Position Application" on the envelope) at:

Hong Kong Cancer Fund

Suite 2501 Kinwick Centre

32 Hollywood Road

Central

Hong Kong

OR by clicking 立即申請 Only shortlisted candidate will be notified. All applications and personal data collected will be kept in strict confidence for selection purpose only. Website:www.cancer-fund.org