If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Service Operation Assistant in Eaton’s electrical business, based in Shenzhen, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: A. 接听服务热线电话，受理客户需求并追踪 B. 在线客服：商机受理和追踪、一般问题和客诉处理 C. 负责区域内现场服务的调度与协调工作 D. 跟踪现场服务进度，推进服务及时，快速、高质量完成 E. 负责跟催现场服务报告、系统内及时关闭SR F. 负责Install Base产品信息库的更新与管理 G.服务运营相关数据统计及分析 Qualifications Requirement: 有5年以上客服工作经验，大专以上学历 熟悉呼叫中心操作系统及SAP的CS模块 接受7*24小时服务热线排班安排 具备较强的表达能力和与沟通技巧 较强的应变能力及协调能力、团队合作能力强 能熟练运用办公软件，一定的数据分析能力 Yes! Because you are the one we are looking for, we hope to hear from you now! We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Asia Pacific Organization: PQD Power Quality Division APAC Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No