If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Service Operation Manager in Eaton’s electrical business, based in Taipei, Taiwan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc. Enhance the performance of service process by establishing service engineers technical capacity management and performance evaluate standards; and service engineers planning management capabilities. Ensures adequate records and systems are maintained. Maintains communication with R&D Engineers and technical support team in resolving technical problems and/or bringing problems to the technical support team‘s attention. Prepare maintenance service reports and engineering method statement to customers. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height. Provide quality after sales service and to identify and isolates equipment start-up malfunctions and takes corrective action. Responsible for timely, professional, accurate and service oriented response to all technical service enquires. As a leadership team member to accept ad hoc tasks and responsibilities in the same function and capacity to drive results and objectives. Lead, develop, and facilitate team member’s personal development based on Eaton competencies and to work cross-function efficiently. Qualifications Requirement: 8+ years working experience, power electronics/electrical industry preferred Bachelor’s Degree or equivalent, preferable in Engineering Good English and Chinese (verbal and written) are essential Management experience & leadership is a must, 2 layers of management experience is preferred Strong problem-solver with the ability to present issues clearly and provide answers Committed to excellence; positive attitude, meets deadlines and has attention to details Superior communication skills (written, presentation, speaking, listening) and work cross-function, regions Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-JL2 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Asia Pacific Organization: Electrical Sector Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time