Key Responsibilities

• Develop, implement and execute service operation activities to drive growth and achieve service targets
• Lead and motivate service administration team to meet key objectives and achieve desired results
• Collaborate with Field Service to drive cross-functional processes targeting productivity and customer satisfaction
• Drive inventory management
• Manage the field service management solutions platform
• Drive service revenue
• Drive a customer centric culture
• Drives a continuous process improvement culture and activities

Skills – previous experience

• 10+ year of Technical Service Management / Business Management experience
• Experience leading a Service Operations team (preferred) or Field Service team
• Team Management experience, with track record in building, developing and coaching a high performing team to deliver against objectives
• Track record in driving business growth through the implementation of service strategy and execution of tactical actions to achieve required objectives
• Track record of operating successfully within an environment focused on high performance and high levels of intensity
• Business insight of industry sector, the regional market, its key trends and potential challenges (preferred)
• Experience in working in a global and matrix organisation with a decentralized model (preferred)
• Experience acquired across several companies (preferred)

Minimum Requirements/Qualifications

• Bachelor Degree in Commerce or any Science related disciplines.
• Additional qualification in Quality management systems and/or Six Sigma will be preferred.
• Minimum 5 years of relevant Service Operations experience with good working knowledge of ERP’s like SAP and/or CRM’s.
• The position is suited for a person with an outgoing personality and having in-depth knowledge on various operational process
• Demonstrate a positive attitude and desire to succeed.
• Exhibit a high degree of flexibility in adapting to a rapidly changing business environment.
• Manage Service Teams in Singapore, Malaysia and Taiwan and any future expansion
• Be able to travel regionally (at least in Malaysia and Taiwan) as needed.

Additional Qualities

• Adaptability, Being resilient
• Builds effective teams and Business Insight
• Curiosity, Drives Engagement & Drives results
• Ensures accountability
• Manages conflict, Persistence
• Plans & aligns
• Manages ambiguity