Role : Service Operations Team Leader Product Portfolio : Diagnostic Imaging/Advanced Therapies Territory : Rajasthan Base Location: Jaipur Business Title : Deputy General Manager - Customer Services Job Responsibilities Managing the Customer Service in the selected regional area as an economic unit with a process oriented organization Following local and HQ defined business objective for archiving required operating profit Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction in the selected region Maintain highest customer satisfaction incl. profitability in particular within the framework of Siemens Healthcare, Customer Services. The function build the "One face to the customer" and act as a "Customer Care Manager" and ensures that all customer requirements are met. Implementing the service budgets by including the installed base development, the contractual/non-contractual work and service sales programs to meet the defined Healthcare target agreements Ensure highest technical, operational and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according technical specification. Cooperation with the Service Operation functions and follow the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation) Overview recourse development and execute required man power calculation related to I-base development and budget frame; Develop staff training in coordination with its respective supervisors/managers Ensure extensive sales support to the local sales organization / modality manager; Coordinate customer pricing for maintenance contract and other service sales offers; Ensure technical collaboration and knowledge transfer during sales offers and projects Holds the disciplinary responsibility for the staff it is assigned to him/she; Informing the staff about the economic development of the business Qualification Graduate/Post-graduate having at least 8 to 10 years of experience in Customer Services in Diagnostic Imaging/Advanced Therapies Team handling experience is desirable Organization: Siemens Healthineers Company: Siemens Healthcare Private Limited Experience Level: Experienced Professional Full / Part time: Full-time