Job Title / Role: Service Operations Team Leader Organization: Lead Country South Africa Location: Midrand, South Africa Reporting Manager: Customer Services Manager The Business Siemens is a global powerhouse in diversified engineering providing products, systems and solutions across the Electrification, Automation and Digitalization value chain. The company has been in existance for over 175 years igniting a history of innovation and social development. As an integrated technology company, Siemens aims to play a constructive role in Africa ‘s success story. Role Headline Coordinates all Service operations and delivery activities and controls the execution. Implements rules and regulations and leads Service operations and delivery teams of professionals Responsibilities of the Role Implements internal rules and regulation. Ensures adherence to defined guidelines, processes, and procedures. Acts as first level escalation instance. Provides suitable work environment and implements people management processes. Coordinates Service operations and delivery activities and controls the execution according to the organizational guidelines. Leads and/or coordinates a group of dedicated qualified professionals locally to achieve the targets set. Prioritizes and assigns tasks to the team members and checks progress of agreed transactions and workflows to ensure timely completion. Responds to operations related enquiries, as an escalation point of contact. Reports accurately and timely to accountable management. Oversees and manages dedicated administrative support operations and processes with an assigned team (technical, sales support/administration, inside sales or e-commerce). Prioritizes and assigns tasks to team members and monitors progress to ensure timely completion. Qualifications and Experience Relevant Diploma/Degree in general management, Supply chain Management At least 3 years’ experience in management of people, process, and technology. Good organizational and effective team leadership skills. Experience in coaching and mentoring teams daily Attributes and skills Connect easily with people Able to think creatively and apply new ideas to overcome objections and barriers Highly organized and can manage people In-depth knowledge of performance metrics Able to work comfortably in a fast-paced environment Interpersonal skills i.e., people skills, communication skills, phone skills, confident to speak to customers, proactive self-learner, team player, good work ethic, problem solving skills Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. The company’s approved Employment Equity Plan and Targets under the Employment Equity Act will be considered as part of the recruitment process. As an equal opportunity employer we encourage and welcome people with various disabilities to apply. We care about your data privacy and take compliance with the POPI Act, GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open Organization: Digital Industries Company: Siemens Proprietary Limited Experience Level: Experienced Professional Full / Part time: Full-time