Daimler is the leader in the global automotive industry with more than 120 years of experience in 200 countries.
Mexico contributes to this in the following business units: Mercedes-Benz Cars, Daimler Trucks, Daimler Buses and Daimler Financial Services.
Our people reflect the company values: Passion, Respect, Integrity and Discipline; we are looking for engaged individuals to join this diverse group which manages ever-changing challenges.
We are looking for: Service Plus and Continuous Improvement Manager
In this position, you will:
1. Coordinate the investment projects of Service Plus workshops.
2. Coordinate the staff and resources designed for the implementation of the Service Plus maintenance programs and to ensure the profitability of the project.
3. Promote, lead and follow-up on the negotiations with customers for the sale of SP maintenance programs.
4. Coordinate the activities of the team of Consultant in Optimization and Excellency in the service (COES) to guarantee the ideal operation of the aftersales area of the Dealers Network.
5. Follow-up on strategies and actions implemented with dealers network anda CARy´S to improve the quality of service and after sales operation.
Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler, we value the diversity between our employees.
In order to enrich the culture, Daimler acknowledges the importance of including people with different points of view and lifestyles into our company.
When we select our talent, we focus on abilities; we don’t discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.
Qualifications:
Training: Mechanical or Industrial engineering, LAE or related career.
Experience: At least 3 years with experience in the automotive industry. Experience in the design, implementation and follow-up of maintenance contracts.
Extensive experience in the automotive aftermarket operation preferably commercial vehicles: standards of service and spare parts, parts logistics processes, design and implementation of commercial parts and service offers, management of workshops, control tools, continuous improvement (kaizen), technical assistance and documentation.
Work teams Management.
Specific Knowledge: Maintenance Programs, Service, Warehouses and Parts management. Determination of components life cycle. Operations Management. Workshops Service Processes and standards, Microsoft Office, SAP.
Competencies: Performs to ethical standards, takes responsibility and is a role model of integrity and corporate values; Aligns vision, strategy, goals and people; Focuses on market needs and practices customer orientation; Promotes a diverse culture of collaboration and learning; Executes decisions and implements a culture; Challenges and develops people to top performance; Drives innovation, change and continuous improvement; and Demonstrates undisputed will to succeed; as well as, those related to develop the Corporate Values of the company to reflect the expected behaviors and performance within its range of functions.
Language: English skills mandatory
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