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As a Service Sales Specialist, you will be responsible for delivering the sales of after-sales service products, such as spare parts, maintenance, training, upgrading, etc. to ABB customers within the Robotics & Discrete Automation in Beijing, Tianjin, China, helping to drive sales volumes and margins across the Service product portfolio and regularly updating the database with changes made on-site.

Reporting to the Service Sales Specialist, you will play a crucial role in implementing the service sales strategy, with a focus on penetrating installed base and promoting various upgrade, retrofit and value-added solutions.

Your responsibilities

• Utilizing the database to grasp the existing installed base, and identifying and developing sales opportunities
• Establishing long-term customer relationships, reacting immediately to issues and demonstrating in-depth technical knowledge of products and solutions
• Communicating contract details in accordance with ABB offerings and strategy, and managing associated administrative sales processes
• Preparing and reviewing sales plans and proposing recovery actions when needed
• Actively promoting ABB’s service products and solutions in marketing activities (e.g. trade fairs and customer meetings) while monitoring trends to develop effective marketing activities
• Understanding customer's robot Installed base and application and providing suitable product solutions
• Maintaining existing business and customers, establishing professional customer relationship with our existing accounts through regular visits and calls to know their needs

Your background

• 3-5 years of experience in industrial automation in particular robot related
• Experience as a service seller is preferred
• Knowledge on Familiar with OEM and Tier1 is preferred
• The ability to develop and manage customer relationships
• A collaborative, solution-focused approach, and strong written and spoken communication skills
• A bachelor’s degree in industrial automation/mechanical engineering
• Must have good presentation, selling and interpersonal skills