100 Years of Hospitality! 百年禮遇!

Responsibilities

• Handle incoming calls and guests enquiries;
• Deliver information to the concerned departments for service delivery to enhance guest satisfaction;
• Update room status under the PMS system to facilitate release and assignment of guest room;
• Report guest complaints to manager or supervisor for immediate service recovery action;
• Perform Inventory control for guestroom amenities, mini bar items and cleaning supplies;
• Provide administrative support in preparing reports and maintain lost and found records

Requirements

• Minimum 1 years of relevant working experience preferably in hotel industry, customer service or related discipline;
• Form 5 or VTC graduate with basic training in hospitality management preferably;
• Well-organized, attentive to details with good knowledge in Microsoft applications;
• Strong communication and interpersonal skills, able to communicate in basic English, knowledge of Putonghua would be an advantage

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.

Interested parties please apply with full resume, present and expected salary to Human Resources Department by fax to 2205 1112 or 立即申請