Inside Sales Tasks

• Able to review install bases list and identify opportunities
• Able to explain our service products and value proposition to customers
• Responsible for generating sales leads for service program
• Track evaluation and performance of service program
• Update status of forecast funnel on opportunities to Service Sales Rep and Manager
• Responsible to follow-up with customer on issuance of PO
• Prepares bids, tender and quotations
• Negotiate and closure of opportunities over phone
• Handle customer inquires

System and Administrative Tasks

• Creation of quotation and sales order in SAP
• Administers the Service Contract business through renewals quotation (90 days before expiry), contract document preparation, contract implementation
• Creation and assignment of service order to field service engineer (FSE)
• Support spare parts ordering for FSE
• Assignment of preventive maintenance jobs to FSE
• Ensuring that master data in SAP are well maintained
• Support RSD and FLIP
• Advocate and gate keeper for policy and procedure
• Ensure proper filing and archiving of documents
• Answering service call, redirecting calls where appropriate
• Backup SEATW service admins when needed

Operation and Support

• Handle instruments return for depot repair
• Support FSE service tools calibration
• Receiving of service parts in office

EDUCATION / SKILLS REQUIRED:

• A bachelor's degree or equivalent in business administration, marketing, trading or a related field with relevant experience in multinational company for at least 2 years would be looked upon favourably. Diploma Holder with more than 5 years experience would be consider
• Familiarity with Singapore government tendering process as well as government portal would be looked upon favourably
• Previous experience working in supporting Field Service Team
• Have prior experience in submitting quotation, tender and e-invoices in government portal
• Excellent written and verbal communication skills in English
• Excellent telephone manner and customer service skills
• Excellent organizational and time management skills
• Excellent task tracking and follow through skills
• An understanding of, and skills in the use of SAP would be look upon favourably.
• Intermediate skill levels in MS Office packages, especially Excel formulas like VLOOKUP
• A high degree of attention to detail
• Can-do attitude

PERSONAL QUALITIES/CHARACTERISTICS:

• Well organized and able to multi-task
• Ability to work under pressure and tight deadline in a fast pace environment
• Person who is forthright, meticulous, positive and independent
• Work with a sense of urgency
• Ability to work effectively with system and processes
• Ability to grasp new concepts quickly and efficiently
• Good team player