If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to Service Tech Support Engineer in Eaton’s CPS, based in Chengdu, China. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are — it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: Answer the technical question for field engineers about the UPS product, solve problem by phone with best effort. Faulty analysis and write report to customer Follow up the Quality issue to solve UPS problems, Follow up the FSE implementation Join New product develop project, write service manual and SOP for start up Update technical documents in the share point Go to the site to solve field issue when need Qualifications More than two years UPS field service and technical support experience Accept business travel in need Failure report writing ability Failure data analysis Good communication skills and teamwork Yes! Because you are the one we are looking for, we hope to hear from you now! #LI-RS1 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Sales Region: Asia Pacific Organization: PQD Power Quality Division APAC Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time