Position Overview: Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. The Service and Product Support position on the Digital Enterprise Services team is directly responsible for processing booking and billing requests related to field service, training, and a variety of customer contracts. This position will perform investigations to resolve complex customer facing problems. In this role you will primarily engage with internal customers via phone and email. Responsibilities: Professionally handle incoming requests from internal customers and ensure that they are fully satisfied. Provide quality customer service and support in a variety of areas including, but not limited to booking and billing of customer contracts/agreements, field service requests, training, order entry, and issue resolutions. Identify customer challenges and engage appropriate resources for resolution Work to resolve customer disputes in a professional and timely manner. Collaborate with team members to investigate and resolve complex issues. Provide accurate, valid, and complete information by using the right methods/tools. Ensure excellent service standards and maintain high customer satisfaction. Participate in workshops and projects. Required Knowledge/Skills, Education, and Experience: · At least 5 years of professional work experience in a customer support role. · Proficient in Microsoft Office tools. · Strong interpersonal skills to interact with customers, peers, and management. · High level of self-motivation, productivity, and attention to detail. · Demonstrated ability to work independently and as part of a team. · Excellent written and verbal communication skills along with active listening. · Customer orientation and ability to adapt/respond to customer. · Ability to multi-task, prioritize, and manage time effectively. · Strong sense of ownership and drives improvements. · Organized, creative, able to bring new and outstanding ideas. · Growth Mindset. · Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons. Preferred Knowledge/Skills, Education, and Experience: · Bachelor’s degree or equivalent experience. · Knowledge of SAP, salesforce, and CRM systems. Organization: Digital Industries Company: Siemens Industry, Inc. Experience Level: Experienced Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.