L1 :

• 1st level technical troubleshooting for end user requests and incidents
• Use remote desktop tools to provide remote troubleshooting for end users
• Provide how-to support for end user inquiries concerning features, functions and usage of software and hardware
• For tickets which cannot be solved at first level, assign and escalate to appropriate group as required for resolution
• Provide timely escalation and notification to all parties involved to ensure incident and service requests are resolved within the defined due dates
• Send IT announcement to end users by email
• Process IT service requests based on defined process
• Create and translate support manuals and documents for end users
• Perform password resets and unlock accounts

L2 :

• Provide L2 remote and desk side support for tickets that cannot be resolved by 1st level support
• Perform IMAC (Installation, Move, Add and Change) support for IT software, hardware and peripherals
• Coordinate with 3rd party vendor for repair of defective hardware
• Send and receive hardware to TaylorMade office as required
• Create PC software images (when applicable)

我们一直致力于为我们的客户进行专业IT领域的服务，我们力图从不同的途径去发现合适的候选人，如果您有新的职业规划而我们能提供岗位帮助，欢迎您通过简历和求职信的形式告知我们并在其中注明你的求职目标。

我们保证对您的信息严格保密,没有得到您的同意不泄露给外界。如若最终决定录用您，那么在您自荐信中提到的任何证明信息，我们都有可能会进行联系。

上班地址：中山公园龙之梦