Service Desk/Onsite Support Technician-Advanced->> Provides in-depth day-to-day support and leads problem solving and implementation efforts for specific technology products or applications. Responds to requests for assistance with computer systems or PCs, analyzes complex inquiries and determines the appropriate technical area or vendor to engage for problem resolution. Works with callers and other help desk specialists to resolve normal and unusual information system problems on a daily basis. Performs general maintenance and installation tasks, troubleshoots, repairs and resolves complex PC or infrastructure problems and escalates issues. Applies understanding and knowledge of standard information system products and services to assist users on complex problems.Leads or participates in projects deploying or supporting new software, desktop infrastructure or technology to a business group.Provides training to less experienced technicians on technical tools, troubleshooting, following processes & procedures and customer service skills (i.e. how to handle difficult customers, phone etiquette), business environment.Ensures management escalation of high priority issues, prioritizes problem resolution efforts and coordinates administrative work between shifts.Assists in supporting the achievement of team objectives

Qualifications

Associate's degree in a related discipline or equivalent work experience required, Bachelor's degree preferred3-5 years of technical experience required, experience in the securities or financial services industry is a plus.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals With Disabilities/Protected Veterans.

Primary Location: United States-New York-East Syracuse
Internal Jobcode: 45406
Job: Asset Servicing
Organization: Client Support And Training-HR16350
Requisition Number: 1918017