Responsibilities

Customer Obsession

• Empathetically assess customer support needs through listening, diagnosing, and repairing their devices, helping customers discover, use, and love Microsoft hardware, software, and services
• Deliver collaborative and enrichening one-on-one training sessions to both consumer and business customers, helping them acquire the skills needed to enhance their knowledge around our products and services

Technological Capability  

• Identify and communicate potentially complex repair situations to store leadership as appropriate, maximizing time efficiency in resolution with a high-level attention to detail
• Continuously maintain technical knowledge by learning through others, along with self-educating, showcasing product and service offerings, building on our #WeWinAsATeam culture

Drive for Results

• Proactively assess customer’s needs and recommend complete solutions that enhances their overall customer experience  
• Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally

Collaboration

• Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers lives
• Combines resources and joins efforts with teammates to achieve store and company goals

Adaptability

• Effectively respond to changing in-store consumer and business environment, circumstances, and situations through customer engagements
• Ability to facilitate business engagement experiences through in store briefings, workshops, events, and demos

Qualifications

Required Qualifications  

• 1 year as a computer technician or helpdesk support or 1 year in a computer or technology education program

Preferred Qualifications  

• Strong verbal & written communication skills and a high-level attention to detail 
• Thrive in a fast-paced team oriented, dynamic, public-facing environment driven to achieve results
• Experience in selling consumer electronics or technology solutions
• Deep understanding of Microsoft products including, but not limited to:  Windows, Xbox, Windows Phone, Surface, and cross-platform services like Skype, OneDrive, OneNote, and Office and how each of those products competes in the marketplace
• Experience in maintaining a client relationship management database (Microsoft Dynamics CRM preferred)
• Proven success in metrics-driven, consultative service environment  
• Previous technology/product/software teaching or training experience
• Microsoft certifications OR experience/education in technology/IT

Disclaimer:

This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualification may vary based on assignment or group.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.  If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.