Position Description: The SMO (Services Management Office) Service Coordinator will support the Service Delivery Manager to deliver an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers. We are seeking candidates ideally with experience in the following disciplines: Client Experience • Interact with clients • Facilitate an answer to any queries associated        with their aligned contract(s) • Be on top of any issues within their customer        environment • Demonstrate an obsession to maximize client        satisfaction levels Order Management • Processing orders for new devices, and re-        deploying existing devices • Support the device forecasting process • Order Management – Order to Install process • Oversee configuration of Desktop, Laptop and        Tablet devices • Monitor and manage the inventory levels • Utilize Order Management tools Account Management • Can translate contract terms into operational        deliverables • Manage the service lifecycle of deployed        devices • Creation of customer invoices • Well versed in Purchase Order administration Service Management & Productivity Improvement • Experience in an Account Operations        environment • Manage incidents and requests from clients • Facilitate a resolution to any technical        escalations • Prepare documentation to track and report on        SLA performance • Identify and support initiatives to improve client        service delivery • Build solid working relationships with partners &        suppliers #### Position Requirements: •     3+ years project coordination experience, ideally in       a services environment •     Fluent in English •     Experience with ticketing tools (preferably      ServiceNow) •     Skilled in Excel / reporting •     Numerate •     Persistent, detail oriented, able to multitask •     Must have a good attitude towards learning, and      implementing change We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.