Services Operations Specialist General Summary of the Job: This role supports the Opportunity to Delivery function within the Services Siemens Digital Industries Software Organization. The role will typically operate under supervision, however, will perform his/her tasks independently in the areas of opportunity management, project administration, process and tools, global policies, pricing agreements, services forecasting and tracking. Essential Functions: Opportunity Management Create Services Opportunity for Transactional Projects and Change Orders Create/Update Margin Estimation Worksheet and upload to Financial Force Update Booked Orders Forecast Update Revenue Pipeline Forecast Create SOW/LSDA for Transactional Business Coordinate/Initiate Approval Workflows Manage Opportunity Status for Transactional Business Create PSA Delivery Project Project Management Common tasks For Non-Transactional and Transactional Projects Validate Opportunity/Service Estimate with Approved SOW Initiate Budget Approval Workflow Assign PM to Project Identify and assign Customer in SAP Confirm/Control Project Financials Prepare Billing & Revenue Recognition Final Review of Project Financials before Closure Mark Project Status to “Closed” to Financially Close Project after All Financials Finalized Manage Purchases (PR) in SAP Review and approve External Invoice Transactional Project Specific Tasks Set Resource Request to “Ready to Staff” Communicate Resource Assignment to Customer Manage Contract Structure Verify Hours delivered - Time Approval Manage Project Financials Skills and Abilities Required: Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices. Complex analysis of policy, workflows, process and system tools and transactions to facilitate timely and accurate transactions that comply with prevailing policy and process guidelines. Transactional processing of SOW and/or proposal activities in adherence with prescribed policy and processes. Reporting/forecast process; training/knowledge transfer to internal/external; process improvement engagement as an active participant. Education and Experience Requirement: University degree level standard or relevant extended industrial relevant experience Typically requires 2-4 years’ experience in an administration role Experience achieved in a Multi-National company environment Normally receives little instruction on daily work, general instructions on newly introduced assignments. Fluency in written and spoken English and Italian Organization: Digital Industries Company: Siemens Industry Software S.r.l. Experience Level: Early Professional Job Type: Full-time