Services Process Engineer - 3PO
LenovoMorrisville, north carolina, united statesUpdate time: January 7,2021
Job Description
Position Description:
The Services Process Engineer – 3PO (Third Party Offerings) acts as the
relationship link between the WW Services Offering team and the Lenovo
Business Transformation and IT functions. The role enables the business to
achieve their objectives and deliver excellent customer outcomes through the
effective use of technology. The translation of business and customer needs
into technology solutions through leveraging the Lenovo technology
capabilities (particularly BTIT and Enterprise Architecture) is a key outcome.
Relationships - The Services Process Engineer proactively serves as a “trusted
advisor,” and is the primary business point of contact to the business
transformation team, IT managers and developers. He/she will communicate
business strategies, decisions, priorities and relevant project/initiative
information and proactively share knowledge of technology risks and
opportunities. This helps create a competitive advantage for the Services
business and increases efficiency and effectiveness as we work to enable our
channel partners to sell and deliver our services.
Strategy - The Services Process Engineer drives business technology strategy
development, supports product development and risk management. He is expected
to provide valuable strategic consulting level support and guidance on the
technology components of key business initiatives, both strategic and
tactical, to meet the needs of the business. He will strive to understand
specific market challenges, including customer priorities and competitive
issues and also provide insight into the business as to opportunities to
leverage new technologies in business and customer services.
#### Position Requirements:
Must Have - 7-10 years of business work experience with exposure to various
technical environments and business segments. Strong business acumen,
experience working with teams and driving projects across multiple countries
is preferred.
The Process Engineer will work with senior level management, business units
and corporate staff to develop a technology strategy that is integrated with
our Services teams across the world. As such she/he must have a strong
understanding of the business.
Desired:
A self-starter with an in-depth knowledge of Lenovo sales and manufacturing
systems, the ability to liaise with a range of stakeholders to facilitate
outcomes in a diverse organization and exposure to complex international
organizations.
We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.
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