Position Description: We are seeking an APOS Sales Representative to join our EMEA Services Sales team, focused on accelerating growth in our warranty renewals business.  This individual will join an engaging, energetic, and entrepreneurial team focused on a key part of our services business.  The ideal APOS sales representative will be assertive, goal-oriented, articulate, and possess sound phone and customer facing skills. The ideal candidate is responsible for demonstrating the value and benefits of Lenovo’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on the specific segment, this could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). This individual is responsible for developing an excellent level of product or service knowledge to support customer questions and promote offerings. The candidate is responsible for effectively articulating the value of products or services to customers, with the intent of selling products/services or renewing existing contracts. Responsibilities: • Achieve your revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable • Work within dedicated territory/segment • Provide accurate weekly/ monthly/ quarterly sales forecast • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements • Initiate steps as needed to address customer concerns/roadblocks prohibiting satisfaction • Manage external competitive pressures and effectively handle objections to retain customers or win new customers • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound • Ensure high level of professionalism during all interactions with customers and prospects • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met • Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience • Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner • Other duties, as assigned and necessary #### Position Requirements: • 3-5 years of experience working in a customer service or sales capacity preferred • Prior success in achievement in individual and/or team sales quota/goals • Demonstrated ability to effectively communicate with customers in a fast- paced environment while developing positive customer relationships • Demonstrated aptitude and success to learn and optimize new technology and data • Strong problem solving skills • Excellent knowledge of MS Office programs • Excellent communication skills (verbal, written) • Experience working with Microsoft Dynamics or similar CRM strongly preferred • Demonstrated ability to manage multiple priorities effectively, with proven success What Lenovo can offer You: • An open and stimulating environment within one of the most forward-thinking IT companies • Opportunities for career development & growth • Access to trainings for personal development • An international team with a high focus on Gender Diversity • Attractive compensation package and Performance based rewards Lenovo is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. About Lenovo Services We think and act differently! Lenovo Services adopted a new way towards a smart transformation to become a solution-based company. Services offer a comprehensive portfolio of services that support the full lifecycle of the Lenovo products. At every stage from planning, deployment, support to asset disposal we offer the expertise and services to more accurately budget for the customer`s IT expenses, deliver better SLA and generate greater end user satisfaction. Shape a new Services culture with us! About Lenovo Lenovo is a US$50 billion Fortune Global 500 company, with 63,000 employees and operating in 180 markets around the world.  At Lenovo we strive to put more innovation in the hands of more people so they can do more amazing things. We are a global team of innovative thinkers, risk- takers, and champions of the idea that Different is Better. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.