At Mercedes-Benz Financial Services New Zealand we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor-made finance and insurance solutions. 


An exciting opportunity exists within the Mercedes-Benz Financial Services (MBFS) Operations team for a Settlements Consultant on a fixed-term 18 month contract, based at our offices in Mt Wellington, Auckland.


As the first point of contact for all settlement queries, this hands-on role provides the opportunity for a customer-focused and detailed-oriented consultant to provide high-level service to our dealer network through administrative support of the daily workflow of settlements.


Reporting to the Team Leader Operations, key tasks and responsibilities of this position include:


·       To service and assist our Brand Partners dealer network across New Zealand, in the promotion of finance & insurance packages through MBFS NZ, whilst managing the expectations of internal and external customers; 
·       Authorisation, activation and maintenance of contracts;
·       Meeting team KPIs on the timely completion of settlements;
·       Timely follow-up of irregular documentation;
·       Liaising with internal and external customers to negotiate the resolution of settlement/compliance issues; and
·       General administrative tasks, as required.