POSITION SUMMARY:

As a Shared Service Specialist, you will be working in the service department providing services for internal teams, such as Charter Operations, Trade Sales & Service and Direct Sales. You will need to maximize revenue by achieving and exceeding your individual and team targets whilst maintaining and delivering the highest level of customer service.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

a) Providing services for internal teams, such as Charter Operations, Trade Sales & Service and Direct Sales;

b) Be responsible for FVR, Friends and Family Booking, Perishable and Certificate Booking, sending sailing reports, ED Card & Luggage Tag Deliver and Finance Support.

c) Deliver a consistent and high level of customer service to build an excellent company image through toll free line;

d) Be involved in the completion of company’s projects and related tasks

e) Familiar with all kinds of company products

f) Provide accurate and timely information utilizing company resources.

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FINANCIAL RESPONSIBILITIES

Following cash application process, daily fill in finance form;

Make account receivable and apply into system on time.

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QUALIFICATIONS:

® Bachelor above required

® 1-2 year related working experience required

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KNOWLEDGE AND SKILLS:

® Be proactive and supportive

® In-depth knowledge of AS 400 system.

® Excellent communication skill.

® Excellent team player.

® Good English in Listening & Writing.

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PHYSICAL DEMANDS:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.

The employee is regularly required to sit, stand, write, review and type reports, compile data, and operate a pc.

The employee communicates, listens, compares variables, and assesses information. The employee regularly moves about the office complex, and may climb, descend, lift or move 10 pounds.________________________________________

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations.

The environment includes office location, and /or moving inside/outside the office.

A high noise level is possible if visiting shipboard or offsite locations.

上班地址：东大名路358号国际港务大厦1601室