What is in it for you:

• An opportunity to be with world’s preferred Hospitality Company.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies and the opportunity to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing: 

• Behaves and acts in an exemplary fashion, embodying the brand mind-set. 
• Manages and motivates the Front Office team in order to provide a high standard of service for customers.
• Supervises the work of the receptionists under his/her responsibility. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution.
• Helps the Front Office Manager and his/her Assistant organise and manage the team, perform administrative tasks and coordinate with the other departments.
• Helps employees improve their skills and provides support for career development.
• Through his/her actions and presence at the reception, transmits the Front Office Manager's/ Duty Manager’s Instructions and priorities.
• Keeps track of the standard of services delivered, based on guest comments and quality audits

Your experience and skills include:

• Previous working experience at the front desk.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities.
• Good listening and communication skills & Ability to work well under pressure.