Eaton’s Electrical sector is currently seeking a Shipping returns Clerk on 1^st shift to join our team. This position is based at our Perth, Canada facility. 

Receives & reviews requests from customers to return products and issues Return Authorizations. Receives and inspects material to assess suitability to return to stock, and compliance with Terms & Conditions policy. Approves or rejects returned material, may apply restocking or other criteria, communicates actions to Canada head office (Burlington) accounting, customer service and our customers. Complies with safety rules and practices. Maintains a clean and well-organized work area.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

• Receive and review customer requests to return products to Perth (excess stock, warranty, order errors, products for modification etc.)
• Issue Return Authorizations (electronically or manually) to the customer where appropriate or provides an explanation where not approved.
• Utilize the RMA system and the Returns & Adjustment Policy to evaluate returns and accept or reject claims
• Work with marketing managers to get approvals for larger return requests
• Process data through databases, spreadsheets, updates system information and functionality.
• Inspect returned product and accompanying documentation to determine the status of the return
• Assess the condition of returned material to determine acceptability, and act as back up for the return’s inspector
• Apply policies related to restocking charges, rejections etc.
• May repackage or re-label products to return to acceptable condition
• Communicate with Customers, CSC, CFS and at times may also deal with Product Managers or Engineering when addressing issues or non-standard returns
• Forward accepted material to the warehouse together with Receiving paperwork for return to stock. Update system information to notify accounting of customer credits.
• Update and maintains files and database records within the department

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

• Minimum of 6 months of experience in a warehouse or manufacturing environment is required
• Must have a High School Diploma or GED from an accredited institution
• No relocation benefit is being offered for this position.  Only candidates within 80 Km radius of Perth, ON Canada will be considered.  
• Legally authorized to work in Canada without ongoing company sponsorship

• Forklift experience preferred
• Electrical or Electronics field degree

• Experience with electrical products, familiarity with Eaton part numbering and various facility operating systems is preferable.
• A good mechanical aptitude, good organization, communication & interpersonal skills are required.
• Intermediate computer skills together with a working knowledge of Microsoft Word, Excel and Outlook
• Must be self-motivated and be able to work independently with minimal direct supervision, flexible and function as part of a multifunctional team.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Quality

Region: North America – Canada
Organization: ESSG CA Canada

Job Level: Individual Contributor
Schedule: Full-time
Does this position offer relocation?: No
Travel: No