Site Co-Ordination Manager - Customer Service Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where balanced energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the resourcefulness of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. Join us! We Make Real What Matters. This Is Your Role. Handle Team of Service Engineers & co-ordinate with them for complete Site Management, Tool Box talk, Safety Assessment, Approval of EHS before deployment of Team at Site. Manage Service Order Tracking sheet & forecast Service turnover cases. Ensure fulfillment of mandatory compliance documents to make sure smoot receipt of payment from Customer. Manage Service Franchisee & regular review of their Site Performance including Evaluation of Safety, Certifications, Training Requirements Etc. Conduct Trainings & Certify Service Engineers w.r.t Product & SAFETY requirements at Site. Release Competency Matrix & periodical review of Certification Validity. Schedule & Arrange Franchise Team at Site for Retrofitting, Revamp & Extension Panel Installation Activities. Make proactive planning & arrange team for site commissioning activities. Share complete Scope Clarity, share necessary documents in SOP, Method Statement Etc. Make Cost Analysis and manage overall site activities within considered Cost. Manage Extra Claims with Customer based on time sheets & no of working days at site as per Contractual Terms & Conditions. Pre-Alignment with Sales Order Execution, Engineering & Manufacturing Team before Site Deployment to check various pre-deputation formalities. Regular Communication with Customer about site progress. Make proactive follow up with Customers for shutdown arrangement wherever supply portion is completed in all respect. Raise Service Invoices, manage site closure, handing over Etc with Customer. Deployment of Team duly following mandatory compliances, govt. guidelines, Site specific requirements Etc. Depute Team only after Valid Work Order on them. Collaborate with Regional Sales & BU Promoter Team to keep their CRM high with Customer in view of Future Business opportunities. Contribute towards identification of New Business i.e. Spare, Services Etc. by providing Recommendations, no. of Installed Base, Age of Installation Etc. Visit Sites as & when Necessary to help the Service Team. Close the Service MOM Pending Points & job closure formalities. Conduct Lesson Learnt & Regular Feedback sharing Sessions with back office execution team to avoid repetitive failures, corrections if any in design, supplies, dispatches, packing Etc. Timely Clearances of Supplier Bills & their compliances & maintain healthy relationship. Support Tendering Team for evaluation of Site scope, content and give them cost clarity, back up quotes Etc. Handle Long term maintenance contracts as per agreed KPI’s with Customer. Make sure availability of Spare Parts, Service Teams Etc as per contractual commitment to the Customer. We don't need superheroes, just super minds! This role is based in Kalwa. We are seeking for a professional with Minimum 10 Years’ experience in a similar role. Must have an associate's degree in Electrical/Electronics/Mechanical. WE’VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU? We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careers Organization: Smart Infrastructure Company: Siemens Limited Experience Level: Experienced Professional Job Type: Full-time