Job Summary The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote).. Job Responsibilities Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users. Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements. Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed. Assist with support of site-based IT systems. Participate in troubleshooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed. Identify opportunities for improvement. Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity. Participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required. Adhere to company policies and procedures always, including, but not limited to ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets. Qualifications Qualifications Education level required: Associate degree or high school diploma Bachelor’s degree ITIL foundations certification CompTIA A+ certification. Years and area of experience required: 2 years IT experience required. Technical Knowledge: MS Windows Operating Systems MS Office Suites Hardware - PC’s, laptops, mobile devices, PC peripherals Working knowledge of other IT infrastructure – network, servers, storage, phone systems Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. Soft skills: Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management. Other: Flexibility with up to 20% travel required Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Information Technology Region: Europe, Middle East, Africa Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time