Eaton is looking for a Site Infrastructure Support Analyst at our Porto Feliz – SP plant to join our team. She/He will be responsible for: Provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support under the Direct supervision of a supervisor or senior peer. Customers include all of Eaton’s internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution. Job Responsibilities: Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone. Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics. Share information about best practices with internal IT users to increase user satisfaction and productivity. PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets. Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone. Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems. Provide “smart hands” and eyes support for other infrastructure located outside of the Data Centers on behalf of the Infrastructure SME teams. Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site. Participate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management. Identify opportunities for process and technology improvement Liaison between IT and internal IT users to drive IT standards and assist with resolving serious IT infrastructure issues. Participate in internal audits related to IT processes, procedures and systems. When we embrace different ideas, perspectives and backgrounds, each of us becomes unique. We – as individuals and as a company – are stronger. All our opportunities are for everyone, without excluding any professional. If you meet the prerequisites and have availability for the indicated region, please apply! Diversity is the key to reaching the best talents for our business and there are no limits for those who are passionate about new challenges and experiences! Our opportunity is aimed only at professionals with the vaccination process against covid-19 complete or in progress. An official supporting document is mandatory for hiring. #LI-HP1 Qualifications Experience Required: Bachelor degree in technology or related; Fluency/Advanced in English; Knowledge in Microsoft Operating Systems; Knowledge in Microsoft Office Suite; Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals; Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems; Miscellaenous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc; Experience with customer service; Use of ticketing system and meeting Service Level Agreements; IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management. Experience preferred to meet position qualifications: Knowledge in Spanish; ITIL, MCSA, or comparable certification. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Information Technology Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time