Career Category

Job Description

Jira Engineer

Job Summary
Would you like to take your full stack engineering skills and help deliver the world's most advanced and life-changing
biotech medicines by building creative and ground-breaking software frameworks? Amgen is using cloud technology,
DevSecOps frameworks, and migration and continuous deployment pipelines to create new drug therapies for patients
that address grievous illnesses. We are seeking a Jira Engineer with strong focus on customer support to fill a position in
Amgen's newly built Cloud Center of Excellence (CCOE) team. Our small product team is a high-energy, tight-knit group
who builds our DevSecOps framework used globally by Amgen development teams.
This position focuses on developing, improving, and supporting the Jira and Confluence services built into our CI/CD
framework for all teams across Amgen. Our framework is built using open-source and AWS services, with Jira and
Confluence used to handle the agile process integration. Our framework runs custom code development, DataOps, as
well as tests and deploys Commercial-Off-The-Shelf (COTS) applications into Amgen’s cloud environment. We are
currently extending our capabilities to integrate serverless and microservices CI/CD pipelines with AWS.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Job Responsibilities:
Support client teams configure their Jira workflows, screens, fields, permissions, and boards and troubleshooting
problems. Excellent leadership and communication skills to work with client partners in constructive and positive
engagements.Experience leading and balancing an effective support team who consult, fix problems, and train users on Jira
best practices. Work with our scientific and client teams to provide consulting services that help them better implement Jira best
practices Manage Jira and Confluence hosted in AWS and in Unix-based environment. Investigate and troubleshoot systems and applications issues, identify runtime deficiencies, find potential
failures, and fix production issues. Upgrade and patch Jira and Confluence with minimal downtime.
Be an integral member of the core engineering team and help automate, monitor, deploy, and operate the
service 24x7x365 globally.

Basic Qualifications
2+ years of experience as a Jira and Confluence administrator working on plugins, workflows, and schemes.
Knowledge of cloud technology on AWS or other cloud technology platforms.
Knowledge of various Linux environments. Distro's include Ubuntu, Centos, Debian, RedHat, and Amazon Linux.
Familiarity with Windows OS’s is a plus.
Application and system level debug and triage experience.
Knowledge of JQL (Jira Query Language).
Strong focus on customer support.
Willingness to learn new technology and keep up with industry best practices.

Preferred Qualifications
BS or MS in computer science ● or related field.

Jira Engineer
Knowledge of a Unix-based environment. Distro's include Ubuntu, Centos, Debian, RedHat, and Amazon Linux.
Hands-on experience with configuration frameworks for deployment such as Ansible, Salt, Chef, or Puppet.
Experience managing distributed runtime applications using programmatic interfaces.
Knowledge of scripting languages such as Python, Bash, or Node.js.
Hands-on experience with automated monitoring frameworks such as InfluxDB, Grafana, Telegraf, Prometheus,
Fluentd, Kapacitor, etc.
Familiarity with Agile methodology.
Willing and able to learn new technology and mentor other specialists.



Our culture is what makes Amgen a special place to work. We have a powerful shared purpose around our mission – to
serve patients. We respect one another, recognize contributions, and have embedded collaboration, trust,
empowerment and inclusion in all that we do.
We equip all our staff members to live well-rounded, healthy lives. Amgen provides benefits for transgender employees
and continues to pride itself on industry-leading, family-friendly offerings for families of all compositions.
Amgen focuses on areas of high unmet medical need and uses its expertise to strive for solutions that improve health
outcomes and dramatically improve people’s lives. A biotechnology pioneer since 1980, Amgen has grown to be one of
the world’s leading independent biotechnology companies, has reached millions of patients around the world and is
developing a pipeline of medicines with breakaway potential.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization

• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

careers.amgen.com

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.