Join Eaton’s Information Technology IT team and help positively impact our business through leading technologies, exciting and challenging enterprise projects and new platforms.  We are currently seeking an IT Site Infrastructure Support Analyst to join our team in Cleveland, TN.

The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision.  Our customers include all of Eaton’s users (local and remote).

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. 

In this role you will responsible for:

• Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types.
• PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for.   This includes provisioning, asset management, and disposal.
• Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation.
• Provide assistance to remote technical resources who administer network switches, servers and other IT infrastructure.
• Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
• Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
• Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
• Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
• Assist with support of site-based IT systems.
• Participate in troubleshooting and resolution of larger IT issues.  Participate in efforts related to root cause analysis and problem management as needed.
• Liaison between IT and users to drive IT standards.  Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
• Participate in internal audits related to IT processes, procedures, software, and systems.  Influence budgeting, forecasting, and spending for IT infrastructure as required.
• Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

Qualifications

Required (Basic) Qualifications:

• High School Diploma or GED from an accredited institution is required.
• Minimum 2 years of IT experience is required.
• Must be able to work in the United States without corporate sponsorship now and within the future.
• No relocation benefit is being offered for this position.  Only candidates within a 50-mile radius of Richmond, VA will be considered.  Active Duty Military Service member candidates are exempt from the geographical area limitation.

Position Criteria:

• Intermediate Level Knowledge of:
  • MS Windows Operating Systems
  • MS Office Suite
  • Hardware - PC’s, laptops, mobile devices, PC peripherals
• Working knowledge of other IT infrastructure – network, servers, storage, phone systems
• Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
• Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
• IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management

 

Preferred Qualifications:

• Bachelor’s degree
• ITIL foundations certification
• CompTIA A+ certification
• 4+ years relative IT experience

 

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Information Technology

Region: North America – US/Puerto Rico
Organization: Corporate Sector

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time