Make your mark in our exciting world at Siemens. We are a collection of over 372,000 minds building the future, one day at a time. Together, we create technologies that take society further. We’re looking for a new Smart Support Agent to join the Smart Support Team and play an integral part in the commissioning of smart meters. As a member of the team, you’ll be acting as first line support, responsible for assisting a remote workforce of field operatives and aiding them through the end-to-end commissioning process. This will mean you will be troubleshooting fault issues over the phone and triaging problems, so a positive telephone manner and ability to problem solve is a must. There will be an element of post installation activities and queries to deal with for example, managing and clearing data exceptions to ensure the smooth operating of service and highest performance is achieved. This is your role. What part will you play? Act as the first point of contact for our Meter Installers identifying, triaging, and troubleshooting any issues that arise around the commissioning of smart meter installations. Provide first line support covering several issues that can be experienced during a smart installation job. This includes utilization of IT systems to resolve system issues, handheld terminal issues and smart device commissioning/decommissioning issues amongst others. Actioning supplier driven post job commissioning activities. Raising queries to other internal teams and 3rd parties when required Monitor network performance and service degradation impacts. Deal with post install commissioning queries and issues from other members of the wider Meter Operations team. Work data exceptions to ensure smooth operations and to hit contract Service Levels. What does it take to be successful in this role? Understanding of Meter Operations preferable, but not essential. Expert communication and customer service skills – Call handling qualities. Ability to interact confidently with internal and external stakeholders to establish what the problem is and explain the solution. Ability to think logically and triage issues. Confident IT user. Including Microsoft Office skills. Flexibility to adapt to the priorities of the team. Proven ability to progress an issue through to resolution. Able to work collaboratively with others and be a strong team player. Pro-actively working towards improving customer satisfaction. Setting and exceeding customers’ expectations to meet contractual demands. Ability to multi-task, set priorities and manage time effectively. Attention to detail is a must. Experience of call handling or first line support preferable, but not essential. Experience within meter operations/smart metering environment preferable, but not essential. Experience in customer service preferable, but not essential. Experience of working with a remote workforce is preferable. We’ve got quite a lot to offer. How about you? Our compensation package includes a competitive salary, holiday allowance, pension and other additional benefits. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you. It’s incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that training and development is important to many and that’s why we have a supportive environment which invests in our employee’s career growth, whether that’s Chartership, training or mentoring. Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool - you can read more about our commitment to diversity by clicking here. We also welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants. See our flexibility culture here. We have partnered with VERCIDA, the UK's largest diversity and inclusion focused careers site where all our vacancies are in an accessible format. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know via our FAQ section here. #LI-CW1 Organization: Smart Infrastructure Company: Siemens plc Experience Level: not defined Full / Part time: Full-time