Job Summary / Purpose:
?The Global Asia IS Digital and Clienteling Squad manages both project and support activities for Global Asia (i.e. Asia Pacific and Japan) on digital applications and services. Within this team, the Social Media Technical Specialist will focus on the technical aspects of all initiatives involving social media (in particular social commerce, social CRM) in the region.
?The position will be based in the Louis Vuitton China office in Shanghai, with possible business trips in the region.

Responsibilities:
§Main entry point for business departments in countries and for the corporate teams on social media technical topics.
§This consists in two main activities:
§Projects: Deployment of new solutions and enhancements of existing solutions in Global Asia
§Support: Interact with support organizations, ensure respect of SLA on incident resolution, periodic reviews, KPI reporting
§Lead regular business reviews with the stakeholders on existing projects, coming initiatives, possible enhancements, incident review
§Maintain relationship with the local actors (digital agencies, software editors) in the various countries
§Interact with zone and country head offices in Asia Pacific & Japan and the corporate head office in Paris

Working Experience:
5 or more years of experience in IS related field linked to Digital / Ecommerce projects and support
Deep technical knowledge of WeChat solutions and ecosystem, including WeChat Work
WeChat mini-program development
Experience on web / mobile application development
Project management experience in an international context
Advanced experience in reporting / communication to top management
Fluent English and Mandarin Chinese
Experience in a multinational corporation

上班地址：南京西路1266号恒隆广场