Soft Services Manager

The Soft Services Manager will have a primary focus on building member service. SSM will manage and maintain overall site service, performance, processes, and quality standards for services which may include but is not limited to: cleaning landscaping, solid waste & recycling, and pest control. The SSM will strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the member experience. The SSM will own the effective participation in quality assurance programs, and drive towards a higher level of cleanliness as well as meet or exceed scoring metrics as stipulated in both Member and Vendor contracts.

Responsibilities

• Build up soft service standard in WeWork Greater China Region
• Oversee the quality standards of contracted partners
• Conduct audits to maintain the highest standard of excellence possible
• Align contractors with the needs of the end users
• Demonstrate high level of communication with site managers and vendors

Primary focus

• Janitorial, trash, landscape, pest control (budget, project and SOP)
• Assist in the coordination of various projects site-wide both planned, urgent and unscheduled, working with the project team and site engineers (start to finish…budget, scope, quality control)
• Assist, oversee and manage the budget for waste, pest, janitorial, and landscape

Qualifications

• Bachelor’s Degree in a related area or equivalent combination of education and experience;
• 3-5 years of relevant experience;
• Ability to analyze reports for the purpose of ensuring compliance with scope of work;
• Must possess strong interpersonal skills with the ability to build rapport quickly;
• Ability to multi-task and effectively organize responsibilities to achieve goals and objectives;
• Self-motivated and ability to work independently;
• Financial acumen to manage budgets for projects and operations.