When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.

Job Overview

Do you have a passion for technology? Do you smile at the idea of using connected vehicle technology to provide superior customer experience? Are you someone you loves to work with customers to understand their technical needs and revel at the chance to deliver solutions? If so, then the Digital Vehicle Solutions department, at Daimler Trucks North America may have the perfect opportunity for you. As a Connectivity Customer Solutions Specialist within DTNA's connected vehicle services group, Detroit Connect, you'll have the chance to work directly with customers to provide integrated connectivity technology solutions that help them run their business more efficiently. You will be responsible for driving the adoption of Detroit Connect technology and services through building relationships with customers and determining the best integration strategy, technical or operational, of existing services. Using passion for superior customer experience and strong technical background, you will be an integral element of creating the technical solutions that propel Detroit Connect to be the heavy-duty truck industry's preferred connectivity solution provider. If this opportunity excites you then we want to talk to you!
  
Work directly with customers to integrate existing connected vehicle solutions and technology into their operations. Develop application and data service integration strategies for DTNA customers to quickly and easily adopt Detroit Connect offerings and inject these strategies into the Agile development process of new services.
 
Responsibilities
- Understand customer needs and derive connected vehicle service integration strategies that facilitate the easy adoption and acceptance of Detroit Connect services


- Direct integration activities with staff members and internal resources interfacing with directly with customers


- Provide solutions for enterprise system integration of data centric solutions utilizing APIs, rest interfaces, and streaming data technology


- Serve as technical expert for existing Detroit Connect services, the underlying technologies and optimal use cases


- Provide input to Agile product development teams in creating new customer facing services, processes and experiences


- Provide 3rd level customer support for Detroit connect products