Software Engineer 2
PayPalTimoniumUpdate time: May 26,2020
Job Description

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Credit Production Support - Embedded live L2 support team Take your technical skills to the next level with the Credit LiveOps Engineering team at PayPal. This team is responsible for responding to any critical live issues. Credit LiveOps Engineering Team is looking for a strong and well-rounded engineer with an investigative mind, great troubleshooting/debugging skills and strong customer focus. A success profile will have a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to detail. You should be able to work independently and within a team.

Core Responsibilities include but are not limited to the following:

  • Triage and troubleshoot issues for PayPal Credit products and applications on the live site.
  • 2nd level support for live site production issues.  Provide initial triage and response to unknown issues/incidents, and identifying additional experts as needed to engage.
  • Triage and troubleshoot issues for PayPal products and applications on the live site.  Identify exposures and mitigation plans ranging from making customers whole to working up stream to ID root cause drivers of customer problems and appropriate root cause solutions through product and process enhancements.  Prioritize solutions based on impact to the customer and Paypal business.  When needed, develop and implement immediate stop-gap fixes for processes and tools engaging Product Development team resources to develop long term solutions.
  • Work with product development teams and various business groups to prioritize, identify and develop solutions, and support reliability and supportability improvements.
  • Work with Site Operation and command center teams to address sites issues.
  • Independent problem-solving skills to troubleshoot and resolve live critical issues.
  • Weekend and after-hours support, on a rotating schedule, is required.

Job Requirements

The ideal candidate should have most of the following requirements:

  • Three or more years of software development experience
  • Excellent problem-solving skills
  • Experience in developing, troubleshooting/debugging complex multi-tier applications
  • Experience with SQL, Stored Procs
  • Experience with Unix/Linux
  • Scripting languages (Shell, Perl) a plus
  • Experience with Git a plus
  • Experience with monitoring/alerting Tools (Splunk, Sherlock, Cal)
  • Experience with JIRA, Service Now
  • Basic shell scripting
  • Strong verbal and written communication skills
  • Familiar with basic Javascript
  • Experience with Java, C++, Python

Experience: 3+ years software development, 2+ years Live Production support experience or equivalent


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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