As a Support Engineer in CIE (Cloud Integration Engineering), you will work directly with developer customers who range from small software developers to Fortune 100 corporations on windows azure platform. You will be a member of a team that solves the most challenging Microsoft Azure programming problems.
You will work with other engineers, including azure experts from Microsoft, to debug, troubleshoot, write code, and create solutions; at the meantime, you will gain lots of knowledge on windows azure architecture by training or practices.

1. Job Responsibilities
• Communicate technically complex information with Windows Azure developer customers via telephone, written correspondence, and electronic services.
• Analyze customers’ programming problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing code, and taking responsibility to see that the issue is fully resolved.
• Continually learn technologies and develop deep expertise in Microsoft Azure. Apply that knowledge to real-world programming problems.
• Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.
• Identify and report both software bugs and customer suggestions.
• Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
• This position MAY require Evening shift and OnCall.

2. Experience, Skills and Competencies
• At least 3 years’ experience on software development
• Problem Solving/ Trouble shooting Skills, In-depth Debugging Skills
• C# / Java / Python / PHP / Node.js
• IIS/Tomcat/Nginx
• DB programming experience, like SQL Server, Oracle, MySQL
• Communication Skills with customers
• Good English communication skills (Oral & Speaking & Reading & Writing)