Software Engineering Manager
TeradyneXinzhuUpdate time: August 28,2019
Job Description
Responsible for oversight, guidance, and leadership of the Sustaining/Customer Support engineering teams on prioritization, response, status, and closure
- Maintain detailed understanding, status, and action plan for customer objectives and concerns owned by the team
- Liaison between Software Development and the customer or field teams
- Plan, identify, and coordinate resources required to resolve critical customer escalations
- Promote quality standards and procedures that improve the overall customer experience
- Provide constant communication with external customers, in order to review and establish priorities.
- Minimum 10 years with software QA and development and managing an engineering department, combined
- Bachelor of Science in Engineering from an accredited university required
- Experience in Project and/or Product Management with a successful track record
- Language Skills – Demonstrable ability to read, analyze and interpret technical documents
- Programming with Visual Basic and VBA/Excel desired.
- Strong commitment to product quality.
- Understanding of the automated test equipment industry plus
- Understanding of software QA process must.
- Understanding of time-to-market, cost-of-test, yield management, and relevant production concepts
- Responding to common inquiries and/or complaints from customers and field support
- Author reports, presentations, and procedures
- Effectively communicate/present information to management
- Assimilate and articulate technical concepts
- Define problems, collect data, establish facts and draw valid conclusions to solve practical problems
- Established professional experience in the supervision and motivation of technical staff
- Extensive experience in the semiconductor industry
- Thorough knowledge of risk management, and failure modes and effect analysis
- Demonstrated abilities in personnel management and leadership
- Proven record sustaining legacy products and on design projects on new product development
- Knowledge of Microsoft Office, particularly with an in depth understanding of Excel
- Creativity, foresight, and mature judgment in anticipating and solving engineering problems
- Plan, manage, and prioritize work
- Must be technically flexible, learn quickly, and provide quality work consistent with customer expectations
- Effective influencing and interpersonal skills
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