Responsibilities:

• Provide Tier-2 support
• Analyse software problems reported by customers and provide solutions if possible
• Identify and reproducible software bugs and submit bug fix requests to our software development team.
• Provide email, live chat, phone and on-site support to customers
• Deliver high quality service to maintain customer relationship
• Perform remote sessions for troubleshooting and log collection
• Ad hoc duties as assigned by management

Requirements:

• Minimum 2 years’ experience in Application Support for System Integrator / Software Vendor
• Degree or above in Software Engineering, Computer Science or Computer Engineering or related discipline
• Strong analytical and problem-solving skills with an attention to detail.
• Willing to take a hands-on approach in testing and learning our software products.
• Knowledge on Internet and networking technologies, Microsoft Windows and business applications such as Microsoft Exchange Server, Microsoft SQL Server, MySQL, VMware and Hyper-V. As well as Cloud based storage and platforms such as Microsoft Azure, Amazon S3, Google Cloud Storage, Office 365 etc
• Knowledge of Linux/Unix and Mac OS X is a plus.
• Business level fluency spoken in Korean ; Good command of spoken and written in English and / or Cantonese
• Business level fluency in Korean speaking candidates are welcome to apply
• Willing to travel to Korea and / other countries
• Recent Graduate will be also considered

Apply Method: 

Interest parties, please apply together with resume, stating current and expected salary, and send it via 立即申請.