• Tier-1 / Tier-2 Customer Support
• Analyze software problems reported by customers and provide solutions if possible
• Identify and reproducible software bugs and submit bug fix requests to our software development team
• Provide email, live chat, phone and on-site support to customers
• Deliver high quality service to maintain customer relationship
• Perform remote sessions for troubleshooting and log collection

Requirements:

• 3+ years’ experience in Application Support for System Integrator / Software Vendor is preferred. Experience in Customer Support is an advantage
• Degree or above in Software Engineering, Computer Science or Computer Engineering
• Strong analytical and problem-solving skills with an attention to detail
• Willing to take hands on approach in testing and learning our software products
• Knowledge on Internet and networking technologies, Microsoft Windows and business applications such as Microsoft Exchange Server, Microsoft SQL Server, MySQL, VMware and Hyper-V. As well as Cloud based storage and platforms such as Microsoft Azure, Amazon S3, Google Cloud Storage, Office 365 etc
• Knowledge of Linux/Unix and Mac OS X is a plus
• Good command of both spoken and written English
• Fresh graduates are welcome. Candidates with less experience will be considered as Software Support Engineer

Remuneration:

We offer 5-day work, competitive remuneration packages, group medical and dental insurance scheme and study allowance to the right candidate.

Apply Method:

Interest parties, please apply together with resume, stating current and expected salary, and send it via APPLY NOW.

Website: www.ahsay.com

For details of our corporate video:

www.ahsay.com