Key Responsibilities

• Understand, research, and resolve internal and external application and systems issues of moderate difficulty.  Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
• Participates in product design, testing and documentation reviews as appropriate.  Participate in user conferences.
• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
• Attend AMAT classes in designated product line and external classes for third-party software.
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
• Provide assistance in analysis of customer OS performance, integration and database management issues.  Deliver updates and reports to managers, partners and peers.
• Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Qualifications

• Master's degree in Computer Science and Information Engineering or Electrical Engineering
• NCG (New Hire Graduate) or less 3 years of related working experience
• Great problem-solving skills, customer-oriented, and relationship-driven
• Excellent English communication capability

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Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.