Key Responsibilities

• Technically leads, project manages and/or executes software projects.   Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures.
• Understand, research, and resolve internal and external application and systems issues.
• Participate in product design, testing and documentation reviews as appropriate.  Participate in user conferences.
• Provide telephone coverage for escalated emergency customer issues.  Provide off-hours customer support via pager and cellular telephone as scheduled.
• Schedule assignments for the test and verification of installation/upgrade instructions for Applied Materials’ product releases.
• Design and maintain internal software utilities and systems.
• Provide internal and external training for technical systems issues.
• Analyze and troubleshoot customer OS performance, integration and database management issues.  Lead work groups and troubleshooting forums.

Functional Knowledge

• Demonstrates depth and/or breadth of expertise in own specialized discipline or field 

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity 

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Communicates difficult concepts and negotiates with others to adopt a different point of view

Qualifications

Education:

Skills

Certifications:

Languages:

Years of Experience:

Work Experience:

Additional Information

Travel:

Relocation Eligible:

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.