Create a better tomorrow with us. We are looking for a Technical Support Manager, committed to Software framework for Building Automation, to be hired with a permanent contract in Italy within the Building Products area. Siemens is a focused technology company, pioneering intelligent solutions that transform the every day in manufacturing, grids, buildings, and transportation. Our technology addresses real problems that affect the future of humanity. You love to create an impact? From Day 1 you are empowered to make a difference for a better tomorrow with your full potential and creativity. Your Challenge As Technical Support Manager your mission will be to use technical and communication expertise to help users with FIN Framework products. You will also provide technical training and resolve the issues reported to technical support collaborating within a local and distributed team of highly skilled Software Engineers, Test Engineers, and Product Managers working with the Global Head of Sales & Support. Some of the main activities will be: Mange the current global support team Improve processes and quality in the support team Expand the team over time to support the company growth Provide remote technical assistance to end user requests Be ready to take technical support requests during the work day Diagnose customer issues, and provide a solution in a timely manner Must work as a teammate, communication is always key! Proactivity to connect with the internal team to discuss projects status and solutions Be ready and willing to test out software, report bugs, and stay up-to-date with the latest changes Help the sales team with high level technical presentations Prepare and improve training material and user documentation Provide high-level training courses, both remotely and on-site Provide on-site technical assistance when required Understand BAS terms, concepts, and usability Understand customer needs. To be a perfect fit for this role, you would already have: Related work experience in HVAC/BAS Technical knowledge and skills in software, applications, network infrastructures and basic OS systems (Windows/Linux) Analytical attitude with problem solving orientation Good communication skills and customer oriented Passion to never-stop growing with willingness to learn, understand, and keep up-to-date with our software and industry to be able to provide valuable customer support. Decision making ability and independency in scheduling activities and in time management Availability to work occasionally with flexible schedule in case of urgent support Respect and appreciation of each person’s uniqueness, willingness to co create and share knowledge Proficiency in English and Italian, any other language known is a big plus Eligibility to work in Italy What we offer Flexibility: trustful environment with an inclusive and flexible way of working driven by results,; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; wi-fi connection reimbursement. Welfare: flexible welfare programs and health insurance extendable to your family; professional and extraprofessional accident insurance; free on-site lunch options. Never stop growing: plenty opportunities for continuous and individual learning journeys An inclusive team culture where you can be yourself Join us and be yourself. Inclusion is our ambition! Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential. Address to us your desired working conditions/ environment. Typically, this kind of position is full-time, however please feel free to ask for a more flexible arrangement if that suits better to you. For more details about Siemens Italia please go to: www.siemens.it Our recruiting team is looking forward to getting to know you! #MakeYourImpact #LI-Hybrid #LI-LP1 Organization: Smart Infrastructure Company: Siemens S.p.A. Experience Level: Experienced Professional Full / Part time: Full-time